Reference

Know Where You Stand With gelis88

These legal terms set out how your account works, what you agree to when you access our lobby, and how we handle your data — availability depends on local law and eligible regions in Indonesia.

Account Eligibility RulesDANA, OVO, GoPay ConditionsData & Privacy RightsJurisdiction-Dependent AccessContact for Policy Requests
gelis88 Know Where You Stand With gelis88
POLICY CONTACT PATHS

Reach Us About Any Legal Question

If you have a question about how a specific term applies to your account, need to submit a data request, or want clarification on payment conditions for DANA, OVO, or GoPay transactions, our support team handles those directly. We aim to respond to policy-related queries with specific, written answers — not automated replies.

Live Chat Open the chat widget from any page in your account. Policy and data requests are escalated to our compliance team within the same session where possible.
Email Support Send detailed policy questions or formal data access requests to our support email. Written responses allow us to give you a full, documented answer on account or payment terms.
Account Help Centre The help section inside your account covers wallet verification steps, account closure requests, and how to flag a disputed DANA, OVO, or GoPay transaction for review.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Our approach to your data is straightforward: we collect what is needed to run your account, process payments through DANA, OVO, and GoPay, and keep that information secure. We do not sell personal data to third parties. Here is how the four main areas work in practice.

Data Collection and Retention We collect account registration details, transaction records, and device session data. Retention periods follow what is operationally necessary — you can request a summary of what we hold by contacting support.
Cookies and Session Tracking Cookies keep your session active across browser tabs and preserve your wallet selection between visits. You can clear cookies via your mobile browser settings; this will log you out of your current session.
Account Security Practices Login uses OTP verification tied to your registered number. We do not store full payment credentials for DANA, OVO, or GoPay — those authorisations pass through each network's own secure layer.
Requesting Changes or Deletion To update your registered details or request account closure and data deletion, contact support via live chat or email. Identity verification is required before we action any account-level change.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to local payment conditions. If your question is not covered here, use the live chat or email contact listed above.

Access depends on local law and your eligible region. We recommend you verify what applies in your area before opening an account — we cannot confirm legal eligibility on your behalf.

We collect registration details, transaction history, and session data needed to run your account. You can request a summary of the data we hold by contacting support directly via live chat or email.

Each deposit or withdrawal via DANA, OVO, or GoPay is logged against your account with a timestamp and amount. These records are available in your transaction history inside your account dashboard.

Yes. Contact support via live chat or email with a deletion request. We will verify your identity first, then process the request in line with our data retention policy and applicable local requirements.

We notify you of material changes before they take effect. Continuing to use your account after an update means you accept the revised terms. You can request the current terms document from our support team.

Raise the dispute through the help section in your account or contact support directly. Our team will review the transaction record and coordinate with the relevant payment network where needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.